ALL DOGS MUST HAVE UPDATED SHOT RECORDS BEFORE BOOKING APPOINTMENTS.
ALL FIRST TIME CLIENTS ARE REQUIRED TO BRING A VALID RABIES CERTIFICATE
In order to ensure the health and safety of everyone during COVID-19, EFFECTIVE IMMEDIATELY, Only one client will be allowed to enter the salon at a time. Before entering the salon, everyone must have on a mask. NO EXCEPTIONS! We will be working on a strict and limited schedule. Late fees and cancellations will be STRICTLY enforced. Your patience and cooperation during this time is greatly appreciated.
Cancellation Policy/Late Fees/Other Charges
No call/no show will result in loss of deposit (if booked online), or a $20 charge to your account if your appointment was not booked online. Fee must be paid in full prior to next grooming appointment.
All appointments should be cancelled/rescheduled BEFORE or by 8am, the same day of your scheduled appointment to avoid penalties/fees. If you cancel/reschedule your appointment after 8am on the day of your scheduled appointment, you will lose your deposit (for appointments booked online). If your appointment was not booked online, you will be charged a $20 cancellation fee. Fee must be paid in full prior to next grooming appointment.
More than 15 minutes late for an appointment will result in a $15 late fee.
Appointments more than 30 minutes late will be cancelled; which will result in the loss of your deposit, or a $20 cancellation fee applied to your account.
A $25 holding fee will be applied for late pick-ups, over 60 minutes after you have been contacted that your dog is ready. $1 PER MINUTE there after
$10 Assistance fee for dogs that exhibit behavioral issues during grooming
ALL ABANDONED DOGS WILL BE TURNED OVER TO THE ANIMAL WLEFARE LEAGUE